Let us deal with the insurance process. We handle everything from the first call to the final approval. You just focus on getting back on the road.
All Insurers Accepted
Free Estimates
OEM Parts
Faster Claim Processing
If you get into an accident and have insurance, we will waive your deductible.
Walk-ins welcome | 8540 Sepulveda Blvd, North Hills, CA 91343 | Mon-Fri 7:00am-5:00pm
EXPIRES: 30-JUNE-2026
Dealing with insurance companies after a crash is a pain. You’re already handling a damaged car, a messed up schedule, and the stress of the accident. Meanwhile, you have to navigate a claims process that’s designed around the insurer’s interests, not yours.
Common frustrations North Hills drivers face:
At Chase Auto Body, we know all the major insurance providers. We know how to get claims handled efficiently. On your behalf. You drop off the car. We do the rest.
Failing a VSSI means delays, additional costs, and a return visit. Our team can identify and correct common failure points before your official inspection — or during the same visit if issues are found. Watch for these warning signs before you bring your vehicle in:
Insurance companies have “preferred shop” networks (Direct Repair Programs) because those shops agree to work within pricing structures that benefit the insurer. Not necessarily you.
If your insurer told you that you have to use a certain shop, or tried to steer you away from Chase Auto Body, call us at (818) 813‑2999. We’ll talk to your insurer directly and make sure your rights are respected.
We manage all the documents and communication with your insurance company. Claim forms. Damage reports. Repair authorisations. Supplemental approvals. You don’t have to chase paperwork or decipher insurance language.
We bill your insurance company directly for all approved repairs. You pay only your deductible. No upfront payments. No waiting for reimbursement. No back and forth with your insurer about payment.
We know how to submit claims, respond to adjuster requests, and keep approvals moving. Most delays happen because of missing documents or slow communication. We handle both.
We help make sure you get everything you’re entitled to under your policy. We review your coverage, catch anything the initial adjuster missed or undervalued, and submit supplemental claims for hidden damage found during repair.
If your policy includes rental coverage, we help arrange it and handle the paperwork with your insurer.
Your Insurer Is Already on Our List
Chase Auto Body has established working relationships with all major insurance providers. Our team knows each carrier’s claims process, documentation requirements, and adjuster communication preferences — which means faster approvals and fewer delays for you.
Simple, Transparent, and Managed For You — Start to Finish
Contact your insurance company to report the accident and open a claim — this is the one step you need to handle yourself. You don't need to accept their estimate or commit to a repair shop at this stage. Once you have a claim number, bring your vehicle to Chase Auto Body at 8540 Sepulveda Blvd, North Hills. We take it from here.
Our team contacts your insurance adjuster directly, submits all required documentation, and manages every communication on your behalf. We know what each carrier needs and how to keep the process moving efficiently. You'll be kept informed at each stage — without being burdened by the back-and-forth.
Once your claim is approved, we begin repairs using OEM or OEM-equivalent quality parts and manufacturer repair procedures. If additional hidden damage is discovered during the repair process, we document it immediately and submit a supplemental claim for approval before continuing — you're never presented with unexpected charges.
We complete repairs efficiently while maintaining our quality standards. Before your vehicle is returned, it undergoes a full quality control inspection covering structural integrity, panel alignment, paint finish, and mechanical function. We stand behind all our work with a lifetime workmanship warranty.
Your Claims Questions Answered
Yes — absolutely. Under California law, your insurance company cannot legally require you to use a specific shop or refuse to cover repairs because you chose your own repairer. They may suggest their 'preferred' shops, but the choice is entirely yours. We work with all major insurance carriers and handle direct billing regardless of who you are insured with. If your insurer is giving you trouble over your shop choice, call us at (818) 813-2999 and we will handle the communication.
The process is simple. First, contact your insurance company to report the accident and open a claim — you'll receive a claim number. Then bring your vehicle to Chase Auto Body at 8540 Sepulveda Blvd, North Hills. From that point, our team handles all communication with your adjuster, manages the paperwork, and keeps you informed throughout. You don't need to do anything beyond reporting the initial claim.
This happens regularly. Insurance adjusters often produce initial estimates that miss hidden or supplemental damage — particularly on vehicles where panels need to be removed before the full extent of structural or mechanical damage is visible. When this occurs, we document all additional findings, update the repair estimate, and submit a supplemental claim to your insurer for approval before continuing work. We advocate on your behalf to ensure your coverage reflects the true scope of repairs required.
Yes. Chase Auto Body works with all major insurance carriers including Allstate, State Farm, GEICO, Farmers, AAA, Mercury Insurance, Progressive, Nationwide, Travelers, Liberty Mutual, Esurance, 21st Century, and all others. We bill your insurer directly for all approved repairs. If you're unsure whether we work with your carrier, call (818) 813-2999 — the answer is almost certainly yes.
This depends on your specific policy. Many collision and comprehensive policies include rental car coverage — typically expressed as a daily rate (e.g. $30/day) for a maximum number of days. Our team will review your coverage with you and help coordinate your rental vehicle if your policy includes it. If your policy doesn't include rental coverage, we can point you to nearby rental options.
Your deductible is the amount you pay out of pocket before your insurance coverage applies to a claim. For example, if your repair costs $3,000 and your deductible is $500, your insurer pays $2,500 and you pay $500. The deductible amount is set in your policy. Chase Auto Body cannot waive or absorb your deductible — any shop that offers to do so is violating California insurance regulations. We will always be transparent about what portion of the repair cost is your responsibility.
If your insurer determines that the cost of repair exceeds a set percentage of your vehicle's actual cash value, they may declare it a total loss. In California, the threshold is typically when repair costs reach 75-80% of the vehicle's market value. If this happens, we will provide you with a detailed written repair estimate and our professional assessment of the damage — information you can use in discussions with your insurer about the total loss valuation. We'll also help you understand your options.
Monday - Friday: 7:00 AM - 5:00 PM Saturday - Sunday: Closed
Call (818) 813-2999 or use the form below — we’ll confirm your appointment and answer any questions about the inspection process.
Chase Auto Body is North Hills’ trusted insurance claim assistance specialist, helping drivers across ZIP code 91343 and the wider San Fernando Valley navigate the claims process with confidence. Whether you’ve been in a minor fender bender or a major multi-vehicle collision, our experienced team at 8540 Sepulveda Blvd manages your entire claim — from first contact with your adjuster to final repair and handover.
We serve customers throughout North Hills and surrounding areas including Northridge, Granada Hills, Panorama City, Arleta, Mission Hills, Pacoima, Chatsworth, Winnetka, Porter Ranch, Van Nuys, and North Hollywood.
Insurance claim assistance means we handle everything from initial documentation to final approval, keeping you informed every step of the way. In practice, this means our team contacts your insurer on your behalf, submits all required documentation, responds to adjuster queries, requests supplemental approvals for hidden damage, coordinates rental car coverage, and manages direct billing — all without you needing to be involved in the process beyond your initial claim report.
Our goal — as stated on our service page — is to maximise your coverage and get your vehicle repaired as quickly as possible. This means proactively identifying coverage entitlements you may not know you have, advocating for OEM-quality parts and complete repairs rather than minimum-cost settlements, and pushing back on under-valued adjuster estimates where the evidence supports it.
Insurance companies maintain Direct Repair Program (DRP) networks — lists of ‘preferred’ body shops that have agreed to work within the insurer’s pricing structures. These shops are convenient for the insurer because they process claims quickly and at lower cost. They are not necessarily the best choice for you.
When you choose your own body shop — as California law entitles you to do — you choose a shop whose primary obligation is to you, not to keeping an insurer’s costs down. At Chase Auto Body, we use OEM or OEM-equivalent parts, follow manufacturer repair procedures, and advocate for complete, correct repairs rather than minimum-cost ones. Your vehicle is restored to pre-accident condition, not to the cheapest interpretation of ‘repaired’.
Once your vehicle arrives at our North Hills shop, we begin with a comprehensive damage assessment — including both visible and hidden damage. We produce a detailed written estimate that we submit directly to your adjuster, along with all supporting documentation including photographs, diagnostic reports, and parts specifications.
If the adjuster’s initial estimate differs from ours, we communicate directly to resolve the discrepancy — presenting evidence and advocating for the correct repair scope. When hidden damage is discovered during the repair process, we stop work, document the findings, and submit a supplemental claim for approval before proceeding. You are informed of every development, and no additional work is carried out without authorisation.
Once your claim is approved, we begin precision repairs using OEM or OEM-equivalent parts and following manufacturer repair procedures. This matters for two reasons: safety and resale value. OEM parts are designed specifically for your vehicle and meet the structural and safety performance standards the manufacturer engineered. Aftermarket alternatives may fit — but they are not held to the same standards.
All repairs at Chase Auto Body are backed by our lifetime workmanship warranty. If any issue arises from our repair work for as long as you own the vehicle, bring it back and we will correct it at no charge. This warranty applies to insurance-covered repairs and self-pay repairs equally.
North Hills drivers choose Chase Auto Body for insurance claim assistance because we handle the entire process with professionalism, transparency, and a genuine commitment to getting you the best outcome — not the most convenient one for your insurer.
At Chase Auto Body you receive:
If you’ve been in an accident and need to navigate an insurance claim, don’t go it alone. Contact Chase Auto Body at 8540 Sepulveda Blvd, North Hills — call (818) 813-2999, use our online form, or walk in Monday through Friday between 7:00am and 5:00pm. Our team will take the burden off your shoulders and guide you through every step of the process.
We’re proud to serve the North Hills community and the wider San Fernando Valley with professional, effective insurance claim assistance. Start your claim today — and let us handle the rest.
Insurance Claim Assistance — North Hills, CA 91343
Chase Auto Body provides insurance claim assistance and collision repairs to drivers throughout the San Fernando Valley, including:
North Hills’ premier collision repair centre. Family-Owned. Community-Trusted. Serving the San Fernando Valley with I-CAR Gold Class certified repairs and a lifetime workmanship warranty since day one.